Disputes
Resolve disputes in days. Not weeks of email archaeology.
Settle treats disputes as their own records — typed by reason, routed by who needs to act next, aged like everything else. Your client raises it, your team responds, both on the same invoice. No more two-week debate over what was said.
Disputes that hide in email until month-end.
Disputes with a place to live.
Triage in seconds, not meetings.
Settle's typed reason tells the team which side has the answer before anyone opens the thread. Pricing goes to finance, scope goes to delivery, PO mismatch goes to ops.
Nothing sits without an aging metric.
In Settle, every dispute has a state and an age. The queue is honest. Disputes don't disappear into inboxes for two weeks before someone notices.
Reconciliation doesn't break when disputes resolve.
Settle closes the resolution into the ledger cleanly, so the settlement reflects the outcome. Your team doesn't redo the rec at month-end.
Your team stops apologizing for chasing.
Active dispute? Settle suppresses chasing automatically. The reminder that would've made you look bad doesn't fire.
Typed, routed, resolved on the invoice.
Categorize disputes the moment they're raised
Settle offers a typed taxonomy — pricing, scope, PO mismatch, tax, duplicate, payment-already-sent. The reason routes the dispute.
Always know whose move is next
Waiting-on-us and waiting-on-client are separate buckets. The queue tells you what to do next, not who to email.
Watch disputes age before they fester
Open, days open, by reason, by who needs to act next. The aging report shows what's about to become a write-off — while there's still time.
Close disputes into the ledger
Resolved-paid, resolved-credited, written-off, withdrawn. The outcome flows into settlements, not someone's notes.
Pause chasing while a dispute is open
Workflow runtime checks dispute state before firing. The reminder that would've gone out the day a dispute was raised doesn't.
Let clients raise disputes themselves — typed
From the client portal, your client picks a reason and writes the description. The dispute lands as a routed object, not as an email.
Questions, answered
Resolve every dispute in days, not weeks.
Start free in minutes, no credit card. Or grab 15 minutes and we'll run it on your own invoices.